Pick-up request

We’ll come to the device

Can’t make it to a branch? Tell us where the device is and what’s wrong, and we’ll arrange collection. Our team calls to confirm the time before we come.

I am

Your details

Full name

Mobile number

EmailOptional

Pick-up & return address

City

District

Full address

Street, building number, nearest landmark.

National Address short code

4 letters + 4 digits, e.g. RRRD2929. Find it in Absher, Tawakkalna or the SPL app.

The device

Device brand

ModelOptional

Serial number or IMEIOptional

Dial *#06# to see the IMEI.

Under warranty?Optional

Complaint / fault

RemarksOptional

Anything that helps our technicians — when it started, what you have tried.

Invoice / proof of purchaseUpload a filePDF or photo, up to 10 MB.

Collection

Preferred timeOptional

Anything else?Optional

Before we arrive

Back up your data, switch the device off, and remove the SIM and memory card.